1. What distinguishes 911 calls from calls involving casual conversation between acquaintances? What are the various differences?
2. What is the overall structural organization of a 911 call? What kind of adjacency pair lies at its core? What is the interrogative series?
3. What components of casual conversational openings are missing from 911 calls, and why?
4. What “special patterns of inference” can be found in 911 calls?
5. What does it mean to say that 911 call-takers perform a “gatekeeping” function? What is the epistemological issue? The relevance issue?
6. According to Whalen and Zimmerman (“Describing Trouble…”), what is the caller’s “stance” and how is it significant? What are “entitlements” and how are they significant?
7. Describe Jefferson’s “At first I thought” device. How do speakers use this device interactionally?
8. What is the difference between an explicit request for help, and an implicit request or problem report?
9. In his study of fire department calls, what does Bergmann say about how callers deliver their requests for help depending on the nature of the problem or the type of help being requested? What are some regular ways that callers present their problem/request for help when reporting a problem that lies outside of the fire department’s clear domain of responsibility?Work to answer these questions as you do the readings for this unit, making sure to also refer to your class lecture notes. These are intended to help you prepare for quizzes/tests and also help you master key concepts for use in doing class assignments.