Quality Management Systems 20

Required Text

Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence. Upper Saddle River, NJ: pearson. 8th Edition 2016; ISBN: 9780133791853

Supplementary Text

Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H, & Besterfield-Sacre, M. (2003). Total

Quality Management, Upper Saddle River, NJ: Prentice Hall.

Pyzdek, T., & Keller, P. (2010). Six Sigma Handbook: A Complete Guide for Green Belts, Black

Belts, and Managers at All Levels. McGraw-Hill, New York

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